Help Center
Help Center
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We're here to help! Our dedicated customer service team is ready to assist with any questions about your furniture selection or purchase. Contact us today for personalized support.
Frequently Asked Questions
Can I order custom furniture or mattresses?
Absolutely. Pick fabrics, finishes, sizes, and features (like power reclining or sleepers) from trusted brands—our team will guide you through options and lead times. Learn More.
Do you deliver and set up my furniture?
Yes. Our in-home delivery includes professional placement, assembly, and removal of packaging—handled by our own trusted team. Many in-stock items arrive within a few days; ask about same-day pickup. See delivery details.
Do you offer interior design help?
Yes—complimentary in-store design consultations for layout, colors, fabrics, finishes, and space planning. Book a free session.
What are your store hours and where are you located?
We’re at 3230 Havendale Blvd NW, Winter Haven, FL 33881. Hours: Mon–Fri 10:00 AM–6:00 PM, Sat 10:00 AM–5:00 PM, Sun closed. Get directions & hours.
Which brands do you carry?
We feature trusted names like La-Z-Boy, Flexsteel, Southern Motion, Serta, Stearns & Foster, Tempur-Pedic, England, and more. See our brands.
What makes Brooks Furniture & Mattress different?
Family-owned, no-pressure shopping, knowledgeable staff, great value (without big-box overhead), fast local delivery, and flexible custom options—plus deep community roots. Learn about the Brooks Difference or see our community involvement.
Do your products come with warranties?
Many items include manufacturer warranties for structural or workmanship issues. Our team can assist with claims. View our guarantees.
How do I care for my furniture and mattress?
We share care tips for upholstery, wood, leather, and mattresses—like vacuuming weekly, rotating cushions, and using mattress protectors. Learn More.
How can I contact you?
Call us at (863) 967-5643 or visit our showroom. You can also send a message through our form. Get in touch.